Welfare and support for our cleaning teams
Standing With Every Maid on Our Team, Wherever You Work
Maids.cc Maid Care Team is the welfare and support line for the maids and cleaners we employ. Questions, concerns or emergencies: talk to us any time, in confidence, and we will follow through.
- Open 24/7
- Confidential
- Operating globally
How we help
Support for the people who do the work
One place to turn for anything about your job, your pay or your wellbeing. Every message gets an answer and every case gets an owner.
Pay and Contracts
Questions about salary, payment dates, contracts, leave and end of service, answered clearly and followed up until they are resolved.
Wellbeing and Safety
Support with health, accommodation and working conditions, and a direct line for any situation where you feel unsafe or unwell.
Confidential Reporting
A private channel to raise a concern or complaint. Every report is handled discreetly, taken seriously and given an owner.
Your rights
What every member of our teams can expect
Your rights at a glance. If any of these are not being met, tell us and we will act.
Fair pay, on time
Your salary is paid in full and on the agreed date. If a payment is late or short, report it and we will chase it until it is corrected.
Rest days and reasonable hours
You are entitled to your agreed rest days and working hours. Tell us if you are asked to work beyond them.
Your documents stay yours
Your passport and identity documents belong to you and may not be withheld by anyone. Tell us immediately if this happens.
A safe place to speak up
You can raise a concern in confidence, without fear of retaliation. Every report is reviewed by the care team.
How it works
From your first message to a solution
Simple, private and followed through.
Reach out
Message, call or email us any time. Tell us your name and where you work so we can help quickly.
We listen and log it
A member of the care team reviews your case, gives it an owner and tells you what happens next.
We follow through
We act on your case and keep you updated until it is resolved. You will always hear back from us.
About Maids.cc Maid Care Team
A dedicated care team for the maids and cleaners we employ
Maids.cc Maid Care Team is based in Delaware, United States, and supports cleaning staff in every market we serve. It combines instant answers on chat with a human care team, so every maid and cleaner has somewhere to turn, day or night.
What you share stays with the care team. We do not pass your details to anyone without your consent, except where the law or your safety requires it.
- Based in Delaware, United States
- Operating globally, supporting cleaning staff in every market we serve
- Confidential support line, open 24/7 for questions, concerns and emergencies